FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?

We offer a wide range of products, including:

  • Beauty & cosmetics (makeup, skincare, haircare)

  • Baby essentials (diapers, bottles, toys, and accessories)

  • Toys for children of all ages

  • Home gadgets & innovative tools

  • And much more — all carefully curated for quality and value

2. How can I place an order?

  • Browse products on our website and select your desired items.

  • Add them to your cart and proceed to checkout.

  • Choose your preferred payment method and confirm the order.

  • You will receive an email or WhatsApp confirmation once your order is processed.

3. What payment methods do you accept?

We accept:

  • Credit and debit cards (Visa, Mastercard, etc.)

  • Apple Pay

  • Cash on Delivery (COD) within the UAE

4. Do you ship across the UAE?

Yes! We deliver to all Emirates in the UAE. Shipping times depend on your location and selected delivery method. Please see our Shipping Policy for more details.

5. How long will it take to receive my order?

  • Standard delivery: 2–5 business days

  • Express delivery: 1–2 business days (additional charges may apply)
    Delivery may vary during peak seasons or due to unforeseen circumstances.

6. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use it to track your shipment on the courier’s website.

7. What is your return & refund policy?

  • Returns are accepted within 7 days of delivery for unused, undamaged items in original packaging.

  • Some items, such as opened cosmetics or personal care products, cannot be returned due to hygiene reasons.

  • Refunds are processed within 5–7 business days after we receive the returned item.

  • For full details, please refer to our Return & Refund Policy.

8. Can I exchange an item?

Yes. Exchanges are available for items of equal value. Contact our support team to confirm availability and start the exchange process.

9. Are your products authentic and safe?

Absolutely. We carefully source our products from trusted suppliers and ensure they meet safety and quality standards. All cosmetics, baby products, and gadgets are verified for compliance and usability.

10. Do you offer gift packaging or special orders?

Currently, we do not provide gift wrapping. For bulk or special orders, please contact us via email or WhatsApp, and we will assist you.

11. How can I contact customer support?

You can reach our friendly support team through:

  • Email: support@alarabsstore.ae

  • Phone/WhatsApp: +971 XXXXXXXX

  • Working Hours: Sunday to Thursday, 9 AM – 6 PM (UAE Time)

12. Do you have promotions or discounts?

Yes! Follow us on social media and subscribe to our newsletter to receive updates on new products, exclusive deals, and special offers.

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